Terms of Service

By accessing or using the Service in any manner, you agree to these Terms and all policies referenced within them, as each may be updated from time to time. If you do not agree, your sole remedy is to discontinue use of the Service.

We may, at our sole discretion, modify or replace these Terms at any time. When we make material changes, we will provide reasonable notice, such as by posting the updated Terms within the Service, updating the “Last updated” date above, or sending you an email. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If any change is unacceptable to you, you must stop using the Service. Continued access after the effective date of any revision indicates your agreement to be bound by the modified Terms.

You must be at least sixteen (16) years of age, or the age of digital consent in your jurisdiction, to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian. By using the Service you represent and warrant that you meet these requirements and that all registration information you submit is truthful, accurate, current, and complete.

To access most features you must register for an account. You are responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not authorized by you. You agree to use a strong, unique password, to enable available security features such as multi-factor authentication where offered, and to notify us immediately at security@relay.app of any unauthorized use or suspected breach of your account.

We reserve the right to refuse registration, reclaim usernames, or suspend or terminate accounts that we reasonably believe violate these Terms, infringe the rights of others, or create risk or legal exposure for us. You may not maintain more than one free account, share your account with others, or transfer your account to any other party without our prior written consent.

Relay provides software for hosting, recording, transcribing, translating, summarizing, and analyzing meetings and calls, together with related collaboration, scheduling, and artificial-intelligence features. The specific features available to you depend on the plan you select and may change over time as we improve, add, or discontinue functionality.

We are continually evolving the Service. We may add, modify, suspend, or remove features, impose limits on certain features, or restrict access to parts or all of the Service, with or without notice, and we will not be liable to you or any third party for doing so. Some features may be offered on a beta, preview, or experimental basis and may be changed or withdrawn at any time.

Subject to your compliance with these Terms and timely payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes during the term of your subscription.

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Service, nor may you reverse engineer, decompile, or otherwise attempt to extract the source code of the Service, except to the limited extent applicable law expressly permits despite this limitation.

All rights not expressly granted to you are reserved by us and our licensors. No rights are granted by implication, estoppel, or otherwise.

You agree that you will not, and will not permit anyone acting on your behalf to, use the Service to engage in any of the following prohibited activities:

• Violate any applicable law, regulation, or third-party right, including intellectual-property, privacy, publicity, or contractual rights.
• Record, monitor, or intercept any communication without obtaining all consents required by applicable law in every relevant jurisdiction.
• Upload, transmit, or distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, hateful, or otherwise objectionable.
• Introduce malware, viruses, worms, time bombs, or any other harmful or destructive code, or attempt to gain unauthorized access to the Service or related systems.
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measures.
• Interfere with or disrupt the integrity or performance of the Service, or impose an unreasonable or disproportionately large load on our infrastructure.
• Use any automated means to access the Service, scrape data, or harvest information except through interfaces and rate limits we expressly provide.
• Resell, sublicense, or otherwise commercially exploit the Service except as expressly authorized in writing by us.
• Use the Service to build a competing product or to benchmark it for the benefit of a competitor without our prior written consent.

“Customer Content” means all data, files, recordings, transcripts, messages, documents, and other materials that you or your users submit to, store in, or generate through the Service. As between you and us, you retain all right, title, and interest in and to your Customer Content. We do not claim ownership of your Customer Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and otherwise use Customer Content solely as necessary to provide, secure, maintain, and improve the Service, to develop new features, and to comply with applicable law, in each case in accordance with our Privacy Policy. Where we use Customer Content to improve machine-learning models, we do so consistent with the controls and choices described in our Privacy Policy and any applicable order form.

You are solely responsible for your Customer Content and for ensuring that you have obtained all rights, consents, and permissions necessary to submit it to the Service and to enable the features you use, including any consents required to record participants or to process their personal data. You represent and warrant that your Customer Content and its use do not violate these Terms or any applicable law.

Recording and transcription features may be subject to laws that require notice to, or consent from, some or all participants. You are responsible for understanding and complying with those laws. We provide tools such as in-meeting recording indicators, but you remain responsible for lawful use.

Certain features use machine-learning models to generate summaries, action items, translations, suggestions, and other outputs (“AI Output”). AI Output is generated automatically and may be inaccurate, incomplete, or otherwise unsuitable for your purposes. You should independently review and verify AI Output before relying on it, and you must not use AI Output as a substitute for professional advice.

We make no warranty that AI Output is accurate, complete, current, non-infringing, or fit for any particular purpose. To the extent permitted by law, you are responsible for evaluating the accuracy and appropriateness of all AI Output and for any decisions made or actions taken based upon it.

You retain ownership of AI Output generated from your Customer Content to the extent such ownership is permissible under applicable law, subject to our and our licensors’ rights in the underlying models and Service. You may not use the Service to develop foundation models that compete with the Service.

The Service may interoperate with third-party products and services, such as calendars, messaging platforms, storage providers, and conferencing tools (“Third-Party Services”). Your use of Third-Party Services is governed by the terms and privacy policies of the relevant third parties, not by these Terms.

We do not control and are not responsible for Third-Party Services, including their availability, accuracy, security, or content. Enabling an integration may allow a Third-Party Service to access, use, or delete your Customer Content; you are responsible for reviewing the permissions you grant. We disclaim all liability arising from your use of any Third-Party Service.

Some parts of the Service are offered for a fee. When you subscribe to a paid plan, you agree to pay all applicable fees in the currency and on the billing cycle specified at the time of purchase. Unless otherwise stated, fees are quoted exclusive of taxes, and you are responsible for all applicable taxes, levies, or duties, excluding taxes based on our net income.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize us and our payment processors to charge your designated payment method on a recurring basis until you cancel. It is your responsibility to keep your payment information current.

Except where required by law or expressly stated in these Terms, all fees are non-refundable, and there are no refunds or credits for partially used periods, downgrades, or unused features. We may change our prices upon reasonable notice; price changes take effect at the start of the next billing cycle following the notice.

If any amount owed by you is overdue, we may, without limiting our other remedies, suspend or terminate your access to the Service and charge interest on overdue amounts at the lower of one and one-half percent (1.5%) per month or the maximum rate permitted by law.

We may offer free trials or free tiers for a limited period or with limited functionality. We reserve the right to modify, condition, or terminate free trials or free tiers at any time without notice and without liability, to the extent permitted by law.

Beta, preview, or early-access features are provided “as is” and “as available” for evaluation purposes, may be unstable, and may be modified or discontinued at any time. We may collect feedback and usage data related to beta features, and you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose.

The Service, including all software, designs, text, graphics, logos, trademarks, and other materials provided by us (excluding Customer Content), is owned by us or our licensors and is protected by intellectual-property and other laws. The “Relay” and Relay AI” names and logos are our trademarks, and you may not use them without our prior written permission.

Nothing in these Terms transfers any ownership of our intellectual property to you. If you provide suggestions, ideas, or other feedback regarding the Service, we may use that feedback without restriction or obligation to you.

We welcome your feedback, comments, and suggestions for improvements to the Service. You may submit feedback by emailing us or by using in-product feedback tools. You agree that we are free to use, disclose, reproduce, license, and otherwise exploit any feedback you provide in any manner and for any purpose, without compensation or attribution to you.

Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you consent to the practices described there. Where we process personal data on your behalf as a processor, the terms of a data processing addendum, if executed, will govern that processing.

You are responsible for providing any notices and obtaining any consents required for us to process personal data contained in your Customer Content, and for configuring the Service in a manner consistent with your legal obligations.

Each party may have access to confidential information of the other party. “Confidential Information” means non-public information disclosed by one party that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.

The receiving party will use the same degree of care it uses to protect its own confidential information of like kind, but no less than a reasonable degree of care, will not use the disclosing party’s Confidential Information except as necessary to perform under these Terms, and will not disclose it except to those who need to know it and are bound by confidentiality obligations at least as protective as these.

You may stop using the Service and terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund of any prepaid fees except where required by law.

We may suspend or terminate your access to all or part of the Service immediately, with or without notice, if we reasonably believe you have violated these Terms, if required to do so by law, if providing the Service to you becomes commercially impracticable, or to protect the security, integrity, or availability of the Service or other users.

Upon termination, your right to access and use the Service ceases immediately. We may delete your Customer Content following termination in accordance with our data-retention practices, and you are responsible for exporting any data you wish to retain before your account is closed. Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnification, and dispute-resolution provisions.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that the Service will meet your requirements or expectations. Any material obtained through the Service is accessed at your own discretion and risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, our warranties are limited to the minimum extent permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The limitations in this section apply to the fullest extent permitted by law and will survive any termination of these Terms. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Relay AI and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, your Customer Content, your violation of these Terms, or your violation of any law or the rights of any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles, except to the extent mandatory local law applies to you.

Except where prohibited by law, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court. You and we waive any right to a jury trial and to participate in a class action, class arbitration, or representative action.

Any arbitration will be conducted on an individual basis. If the class-action waiver is found to be unenforceable as to a particular claim, that claim will be severed and may proceed in court, while all other claims remain in arbitration. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual-property rights.

These Terms, together with our Privacy Policy and any order forms or addenda we agree to in writing, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings. If any provision is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Our failure to enforce any right or provision will not be deemed a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms freely. These Terms do not create any third-party beneficiary rights.

We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, labor disputes, internet or utility failures, governmental actions, or other force-majeure events. Notices to you may be provided through the Service or by email; notices to us must be sent to legal@relay.app.